Who we are

Our website address is: https://drcillustrations.co.uk.

Shipping

Prints and cards

Please note the shop is currently set up to ship prints and cards to the UK. If you live outside the UK, please contact me to discuss your order and shipping costs. All prints and cards ordered within the UK, should be with you within 3-5 working days. Items will be posted via Royal Mail (First Class, proof of postage obtained) Orders over £60 will be automatically clarify for free delivery. For next working day delivery or if your order is needed urgently, please use the Special Delivery option.

Commissions

Shipping costs for individual commissions will be Special Delivery or Royal Mail International Track and Sign.

Customs and taxes

Buyers are responsible for any customs and import taxes that may occur.  I’m not responsible for delays due to customs.

Delivery Issues

I am not responsible for orders going missing in the post. In the unlikely event of an order not arriving, please contact us to discuss options. Proof of postage is recorded with every order we send out.

Privacy

When visitors leave reviews, we collect the data shown in the review and also the visitor’s IP address and browser user agent string to help spam detection. When visitors contact us we collect contact details. The site is securely encrypted by an SSL Certificate.

3rd party services

We use 3rd party services from Google and PayPal.

Cookies

We use cookies to make your experience easier. Woo Commerce uses various cookies to manage your shopping experience. Examples include basket management. We use cookies from Google to review how people use our site. We use PayPal cookies to allow you to use PayPal as a payment provider.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online

Access to your data

If you wish to discuss / amend any data we store about you, you may contact me at DRC Info. We don’t share your data with anyone apart from the companies mentioned above.

Data controller

For the purposes of EU data protection law, I, Donna Roberston Cuthbert, am the data controller of your personal information. If you have any questions or concerns, you may contact me on my info email.